Privacy policy

PRIVACY POLICY

Last updated: January 2026

1. OVERVIEW

Convoy-Westcan Industrial Supplies & Fasteners (“Convoy-Westcan”, “we”, “us”, or “our”) operates this website and online store, including all related content, features, products, and services (collectively, the “Services”).

Our store is hosted on Shopify Inc. (“Shopify”), which provides the e-commerce platform that allows us to sell products and services to you.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, place an order, create an account, or otherwise interact with our Services.

By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

We collect personal information that is reasonably necessary to operate our business and provide the Services. Depending on how you interact with us, this may include:

• Contact information — name, billing and shipping address, phone number, and email address.
• Payment information — payment method details, transaction confirmations, and billing records (payment card details are processed securely by third-party payment processors and are not stored by us).
• Account information — login credentials and preferences if you create an account.
• Order and transaction data — products viewed, purchased, returned, or exchanged, and related order history.
• Device and usage information — IP address, browser type, device identifiers, and interactions with our website.
• Communications — inquiries, emails, messages, or other correspondence you send to us.

We do not knowingly collect personal information from minors under the age of majority in their jurisdiction. If you believe such information has been provided to us, please contact us so it can be removed.

3. HOW WE COLLECT YOUR INFORMATION

We collect personal information in the following ways:

• Directly from you — when you place an order, create an account, subscribe to communications, or contact us.
• Automatically — through cookies, pixels, log files, and similar technologies when you browse or interact with our website.
• From third parties — including Shopify, payment processors, shipping carriers, fraud-prevention services, and analytics or marketing partners.

4. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business purposes, including to:

• Process, fulfill, and deliver orders.
• Communicate with you regarding purchases, accounts, warranties, support requests, or policy updates.
• Improve and optimize our website, product offerings, and customer experience.
• Send marketing or promotional communications, where permitted by law (you may opt out at any time).
• Detect, investigate, and prevent fraud, chargebacks, unauthorized activity, or misuse of our Services.
• Comply with applicable legal, regulatory, accounting, and tax obligations.

5. HOW WE SHARE INFORMATION

We share personal information only as necessary to operate our business and provide the Services, including:

• With Shopify — as our e-commerce platform provider and data processor.
• With service providers — such as payment processors, shipping carriers, IT providers, analytics services, and fraud-prevention tools.
• With business partners — for marketing or promotional purposes where legally permitted and subject to applicable consent requirements.
• For legal and compliance reasons — to respond to lawful requests, court orders, regulatory requirements, or to protect our legal rights.

We do not sell personal information.

6. SHOPIFY RELATIONSHIP

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables our online operations. Shopify processes certain personal information on our behalf to support checkout, payments, analytics, fraud prevention, and platform functionality.

For more information on how Shopify handles personal data, please review the Shopify Privacy Policy available on Shopify’s website.

7. SECURITY AND RETENTION

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or loss.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to meet legal and accounting requirements, or to resolve disputes and enforce agreements.

8. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and contractual limitations.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time by using the “unsubscribe” link in our emails.

To exercise these rights, contact us at sales@convoywestcan.ca.
We may require identity verification before fulfilling certain requests.

9. INTERNATIONAL TRANSFERS

Because our Services are hosted and supported by Shopify and third-party providers, your personal information may be transferred to, stored, or processed in jurisdictions outside your province, state, or country, including the United States.

Appropriate safeguards and contractual protections are used to ensure personal information is handled in accordance with applicable data protection laws.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enable essential site functionality
• Analyze website traffic and usage
• Improve performance and user experience
• Support marketing and advertising efforts

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features or functionality of the Services.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The “Last updated” date will indicate when revisions were made. Continued use of the Services constitutes acceptance of the updated policy.

12. CONTACT US

If you have questions or requests regarding this Privacy Policy, please contact us:

Convoy-Westcan Industrial Supplies & Fasteners
(a division of 6885919 MB Ltd.)
A4-1692 Dublin Avenue, Winnipeg, MB, Canada
Phone: 204-694-6010
Email: sales@convoywestcan.ca
GST/HST No. 81169 4033 RT001 | Business No. 81169 4033 MC001